Ahmed Fathy
8+ years leading high-risk Trust & Safety escalations and building enforcement systems at global scale. Expertise in moderating harmful content, refining policies through data analysis, and designing AI-powered pipelines that automate detection and enforcement. Combines deep escalation experience with cybersecurity investigation skills and the ability to bridge operational needs with technical teams.
Industry Experience
Eight years moderating at scale — from the world's largest video platform to the most popular gaming network. Daily exposure to high-risk escalations, ambiguous edge cases, and incident response under pressure.
Trust & Safety Subject Matter Expert
YouTube — Accenture
- Handle high-volume, high-risk cases within SLA — processing complex enforcement decisions at scale while maintaining accuracy under tight time constraints on the world's largest video platform.
- Serve as team SME — guiding junior analysts on high-impact enforcement decisions, maintaining quality and consistency across a high-volume caseload within SLA.
- Analyze moderation data to identify emerging patterns and policy gaps, then communicate actionable insights to the Policy team for guideline improvements.
- Collaborate with cross-functional SMEs on regular calibration sessions and ideation workshops, aligning enforcement strategies across shifts and regions.
Senior Content Moderation Specialist
Sony PlayStation — Social Element
- Detected and acted on account compromise patterns — identifying credential stuffing, unauthorized access, and account takeover attempts across the gaming network to protect user accounts.
- Enforced policy against cheating software and unauthorized scripts — identifying third-party tools, automation, and mods that violated platform terms of service and disrupted fair play.
- Identified grooming and child safety risks in user interactions — detecting predatory behavior and potential CSAM, escalating through proper channels with the urgency and sensitivity the content required.
- Flagged phishing and scam attempts targeting the gaming community — including fake log-in pages, fraudulent giveaways, and impersonation schemes designed to harvest credentials from users.
Strategic & Technical Capabilities
High-Risk Escalations & Incident Command
Leading critical escalations from detection through resolution. 24/7 incident response, cross-functional coordination, and time-critical decision-making under pressure.
Data-Driven Policy Operations
Using SQL and AI to analyze enforcement data, detect harmful content patterns, measure policy impact, and continuously refine moderation guidelines at scale.
AI-Powered Enforcement Pipelines
Designing automated moderation systems, integrating ML classifiers into review workflows, and building human-in-the-loop pipelines that balance speed with accuracy.
Cross-Functional Safety Leadership
Bridging Policy, Product, Engineering, and Legal teams. Translating frontline operational insights into technical requirements and strategic decisions.
Bilingual Communicator
Arabic (native) and English (professional) — communicating across culturally diverse teams, regions, and stakeholders to align enforcement strategies.
Certifications & Credentials
Industry-recognized qualifications in cybersecurity, incident response, and AI safety operations.
Certified in Cybersecurity (CC)
ISC2
Foundational cybersecurity certification covering security principles, incident response, and risk management.
Security+
CompTIA
Globally recognized certification validating core security operations, threat management, and incident handling skills.
Cybersecurity Professional Certificate
Hands-on program covering network security, SIEM tools, incident detection, and automated defense orchestration.
Data Analytics Professional Certificate
SQL, spreadsheets, R programming, Tableau — data cleaning, analysis, and visualization for operational decision-making.
AI Essentials
Practical understanding of AI/ML fundamentals, responsible AI frameworks, and safety-aligned deployment considerations.
B.Sc. in Management Information Systems
Future Academy
Business processes, database management, systems analysis, and the intersection of technology and organizational strategy.
Featured Projects
Deep-dive Trust & Safety projects demonstrating policy architecture, data analysis, automated detection pipelines, and cross-functional operationalization at platform scale.
Child Safety OSINT Data Analytics Dashboard
Interactive dashboard tracking child safety OSINT data across NCMEC and IWF sources. Features sourced vs. modeled data quality labels, YoY trend charts, and a 4-step SQL schema narrative.
Adaptive Policy Overhaul for Evasive Video Content
Structured policy enhancement project targeting evasive video content on a video-sharing platform at scale. Reduced prevalence by 35% through trend analysis, policy redrafting, and cross-functional deployment.
Cross-Device Quishing Interception
Automated QR-code phishing detection pipeline for gaming chat platforms. Combines computer vision, domain intelligence, and headless browser heuristics. Live demo available.
Content Safety Analyzer
AI-powered content moderation tool using Hugging Face Inference API for multi-class toxicity classification. Policy enforcement engine maps ML scores to violations with severity scoring and evidence extraction.
Safety Incident Response Dashboard
Interactive safety operations simulation. Triage real-world incidents against industry-standard T&S policies, walk through enforcement decision trees, and escalate through the full SAG-to-Leadership chain.
T&S Thought Leadership Series
LinkedIn and Wikipedia content pipeline documenting Trust & Safety engineering, decision systems, and incident response — published across both platforms with cross-references.